Warranty
Experiencing a defect or failure during the warranty period?
We are here to assist you.
Warranty Procedure
Before a warranty claim can be processed, it must be clarified by the technical department of the importer in the Netherlands. Only when you receive a warranty claim number will your warranty request be processed.
Once you have the warranty claim number, make sure all your correspondence includes this number.
To make a valid warranty claim, the following points are crucial:
- Send the defective and replaced parts to the importer AICHI Sales Office or to your service partner.
- Take as many pictures as possible to support your warranty claim.
- Keep track of your work and travel times, including departure and arrival locations.
- Hiring a third party (e.g., your local blacksmith) is only permissible if allowed by the importer in the Netherlands.
Warranty Claim
To initiate the warranty process, download the document below (Warranty Claim), fill it out, and send it directly to us at info@aichi.eu.
We will then kickstart the warranty process for you.
If you have any questions about the claim, please do not hesitate to contact us.
A submitted warranty claim must be assessed in the technical department of Aichi Corp. in Japan.
So, a warranty number does not guarantee that your warranty claim will be approved.